Frequently Asked Questions
Everything you need to know about shopping with ProvCustom.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Shipping times vary by location but typically range from 5-10 business days for standard delivery.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Can I track my shipment?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you ship internationally?
Currently, we ship to most countries worldwide. Please note that international orders may be subject to local customs fees and longer transit times.
How can I contact customer support?
You can reach our support team via the 'Contact Us' page on our website or by emailing [email protected]. We typically respond within 24 hours.